FREE RETURNS VIA OUR RETURNS PORTAL*
YOU HAVE 90 DAYS TO RETURN UNWANTED ITEMS. RETURNS ARE FREE FROM MOST EUROPEAN COUNTRIES WHEN YOU USE OUR RETURNS PORTAL.
Visit https://soletrader.returns.international and enter your order number and postcode. You can then print off a free returns label to ship your items back to us from most countries. For full list of countries see below.
Please note that returns from supported countries are only free if you use our dedicated returns portal. We will not cover postage costs or any issues on returns made outside of our returns service.
RETURNING IS SIMPLE AND EASY:
- Please complete the returns section of your delivery note and enclose with your item.
- Please secure the product including its original packaging e.g. shoe box in an outer box, ensuring you have enclosed all of the relevant paperwork. Please be aware that all purchased goods including the original branded packaging/box need to be returned undamaged and in a sellable condition. Why not use the delivery box and packaging, in which the item arrived.
- Refund will be issued to your original payment method used.
FREE RETURNS – SUPPORTED COUNTRIES
These requests do not affect your legal right to cancel in any way but facilitate the processing of returns. Here is our full cancellation policy:
You can exercise your right to cancel by sending the item back to us within 90 days of receiving the delivery of the goods.
EFFECTS OF CANCELLATION
We will make the reimbursement without undue delay, and not later than 3 working days after we receive the item back from you.
We will refund the full cost as per invoice, excluding additional shipping cost, using the same means of payment as used for the initial transaction. There won’t be any fees as a result of the cancellation and refund from our side. No reason for cancellation is needed as long as the goods are unworn, the item is in the original packaging and returned within 90 days from the date of receipt of delivery. Your statutory rights are not affected.