Returns and Refunds

EASY RETURNS BY POST OR COURIER:

WANT TO RETURN YOUR PURCHASE? NO PROBLEM – YOU HAVE UP TO 90 DAYS TO RETURN UNWANTED ITEMS.

Please note that you will be responsible for the return postal/shipping charges and that these will only be refunded if the item is incorrect or proven faulty. If you wish to return your goods, please send to:

SOLETRADER Internet Returns,
Unit C, Swallowdale Lane,
Hemel Hempstead,
UK – HP2 7EA
United Kingdom

You can return all items via your local post office or your chosen courier.

RETURNING IS SIMPLE AND EASY: 

  • Please complete the returns section of your delivery note and enclose with your item.
  • Please secure the product including its original packaging e.g. shoe box in an outer box, ensuring you have enclosed all of the relevant paperwork. Please be aware that all purchased goods including the original branded packaging/box need to be returned undamaged and in a sellable condition. Why not use the delivery box and packaging, in which the item arrived. 
  • Please note you will be responsible for the return shipping cost. 
  • Refund will be issued to your original payment method used. 

These requests do not affect your legal right to cancel in any way but facilitate the processing of returns. View our full cancellation policy here.