Customer Service

The easiest and quickest way to contact us is via the Live Chat button at the top of the page. This will allow you to talk to one of our customer services representatives who will be able to assist with your query in real time. Live Chat is available Monday to Friday 9am to 5pm. Alternatively, fill in the form on our Contact Us page, or email us at [email protected].

We accept PayPal, VISA, Mastercard, Visa Debit, American Express, and Maestro. We do not accept any other cards, nor do we accept cheques or cash.

Yes, gift cards bought in-store or online can be used. 

To cancel your order please email us at [email protected], giving your name and order number and stating that you would like to cancel your order. See our full cancellation policy here.

The most common cause for card failure is a mis-type of your information. We recommend that you try placing your order again, ensuring that you enter your details correctly. If your card is still being declined we suggest contacting your bank to see why they have stopped your order. Please feel free to contact us if you need further assistance. Please click here to see our contact details.

Please visit our returns page for information.

We welcome EU customers on this site. Please click here to see our Delivery Options and Charges Help Page.

Customers shopping in the UK and the Rest of the world are advised to shop on our UK Website and German customers can shop on our dedicated German Website.

Our US customers are welcome to use our US website where prices are shown and charged in US Dollars.

Please note that the prices shown in Dollars and Sterling are for information purposes only. We only take payment in Euros on this site (EUR). Your bank will handle the currency conversion if you use a foreign bank account.

Customers shopping in the UK are advised to shop on our UK Website and German customers can shop on our dedicated German Website.

Our US customers are welcome to use our US website where prices are shown and charged in US Dollars.

Not what you need?

Get in touch using our Live Chat button

or drop us an email at [email protected]

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